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HARD ROCK HOTEL CANCUN / Cancun, Mexico

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Cancun
25 minutes from the Cancun Airport
Located directly on the beach
30 minutes from downtown Cancun

Property amenities of Cancun Palace
• 601 room(s) • 1 building(s)
• 2 pool(s) • shop(s)($)
• Medical Services($) • Air Conditioned Gym/ Fitness Centre
• Business Center • Conference facilities($)
• Jacuzzi • Children's Section in Main Pool
• Separate Children's Pool • Kids Club

• 5 restaurants(s) • 4 bar(s)


Superior Deluxe Room
• Maximum number of adults 4 • Maximum number of children 2
• Maximum occupancy 4 • Air Conditioned
• Blackout Drapes • Alarm Clock
• Telephone • Purified water
• Hair Dryer • Bathrobes
• Slippers • Liquor Dispenser
• Coffee Maker • Mini Bar
• Turn Down Service • Iron & Ironing board
• 1 King or 2 Double • Wireless Internet service ($)
• LCD Flat Screen Satellite TV • Full Bathroom
• Double Jacuzzi • Ocean view
• Electronic door lock • Room lights with different scenes
• Independent reading lights • Cribs, rollaways & wheelchairs on request
• Balcony/Terrace • Farouk Biosilk bath amenities
• Digital Safe ( laptop size)


Superior Deluxe Room with Golf Package
• Maximum number of adults 4 • Maximum number of children 2
• Maximum occupancy 4 • Air Conditioned
• Blackout Drapes • Alarm Clock
• Telephone • Purified water
• Hair Dryer • Bathrobes
• Slippers • Liquor Dispenser
• Coffee Maker • Mini Bar
• Turn Down Service • Iron & Ironing board
• 1 King or 2 Double • Wireless Internet service ($)
• LCD Flat Screen Satellite TV • Full Bathroom
• Double Jacuzzi • Ocean view
• Electronic door lock • Independent reading lights
• Cribs, rollaways & wheelchairs on request • Balcony/Terrace
• Farouk Biosilk bath amenities • Digital Safe ( laptop size)


Concierge Level Room
• Maximum number of adults 2
• Maximum occupancy 2 • Air Conditioned
• Blackout Drapes • Alarm Clock
• Telephone • Purified water
• Hair Dryer • Bathrobes
• Slippers • Liquor Dispenser
• Coffee Maker • Mini Bar
• Turn Down Service • Iron & Ironing board
• 1 King or 2 Double • Wireless Internet service ($)
• LCD Flat Screen Satellite TV • Full Bathroom
• Double Jacuzzi • Ocean view
• Electronic door lock • Room lights with different scenes
• Independent reading lights • Cribs, rollaways & wheelchairs on request
• Balcony/Terrace • Farouk Biosilk bath amenities
• Digital Safe ( laptop size)


Concierge Level Room with Golf Package
• Maximum number of adults 2 • Maximum occupancy 2
• Air Conditioned • Blackout Drapes
• Alarm Clock • Telephone
• Purified water • Hair Dryer
• Bathrobes • Slippers
• Liquor Dispenser • Coffee Maker
• Mini Bar • Turn Down Service
• Iron & Ironing board • 1 King or 2 Double
• Wireless Internet service ($) • LCD Flat Screen Satellite TV
• Full Bathroom • Double Jacuzzi
• Ocean view • Electronic door lock
• Room lights with different scenes • Independent reading lights
• Cribs, rollaways & wheelchairs on request • Balcony/Terrace
• Farouk Biosilk bath amenities • Digital Safe ( laptop size)


Golf Packages available
Must book Room with Golf Package included.

Honeymoon Packages available
• Complimentary bottle of domestic sparkling champagne
• Fruit basket
• Romantic candlelight dinner for two
• Two t-shirts
• Honeymooners desk and late check-out until 18:00 (upon request and subject to availability)
• Honeymooners will be asked to vist the honeymoon desk where they will be welcomed and given the opportunity to reserve their candlelight dinner
• All other amenties will be delievered to their room

*Proof of marriage is required upon check-in. Honeymoon package must be requested at the time of booking. Offer not vaild for guests married longer than 1 year.

Kids 4-17 pay a special price
When sharing a room with 2 adults.

Bonus
Unlimited long distance phone calls to Mexico, the continental US & Canada only (some restrictions apply).
Conditions
• Calls must be made from your room
• Other international calls will be charged at a special rate
• If unused, this service can not be exchanged for cash value

Excludes
• Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
• 800 calls
• Calls through an outside operator
• Collect calls
• Calls using other phone companies
• Calls to cell phones within Mexico


25th Sliver Anniversary - Palace Passport Promotion
• 30% discount on all green fees at Playacar Spa & Golf club, Moon Spa & golf club, Riviera Cancun Golf Club
• 25% discount on select spa treatments (not applicable at beauty salon)
• Buy one get one ATV tour
• Unlimited tours - Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Ek-Balam/Valladolid, Paradise Snorkeling, Wet’nWild, Zip Line at Holkan Kingdom Park
Beach
• Suitable for Swimming • Public Beach
• Natural Beach • Beach Chairs
• Palapas/Sun Shelters Available • Security on Beach
• Warning Flags Posted

Business Services
• Business Center • Fax Machine ($)
• Photocopier ($) • Wireless Internet Services
• Audio/Visual Equipment

Children
• Kids Club Hours of Operation 07:00-21:00- Ages 4-17 Coloring, handcrafts, spanish lessons, movies, puppet shows, board games • Babysitting or Child Care Service ($)

Children's Pool
• Children's Section in Main Pool • Separate Children's Pool 1 Children Pools

Golf
• 18 Holes (nearby) ($) (Available) • Club Rental (nearby) ($) (Available)
• Golf (nearby) ($) (Available)

Group, Meeting & Conference Facilities
• Conference facilities ($)

Health & Safety
• 24 Hour Security Guard ($) • Medical Services ($) -Doctor on call 24hrs
• Doctor on Call ($)

Hotel Lobby
• Concierge Desk • 24 Hour Front Desk
• Air Conditioned Public Area's • ABM Machine
• Porter/Bellhop • Wake-up Service
• Car Rental ($)

Miscellaneous Resort Amenities/Services
• Interior Corridors • Multilingual Staff
• Resort Shuttle- Complimentary To Moon Palace Golf & Spa Resort

Parking
• Self Park Complimentary • Valet Complimentary 7:00am to 11:00pm

Shop & Services
• ATM/ Banking ($) • Attraction/Tour Desk ($)
• Car Rental Desk ($) • Gift Shop ($)
• Jewellery Shop ($) • Shops ($)
• Laundry & dry cleaning ($) • Spa boutique ($)
• Taxi available 24hrs ($) • Beauty Shop ($)

Spa
• Aromatherapy ($) • Body Treatments ($)
• Couples Treatments ($) • Facial Treatments ($)
• Manicure Treatments ($) • Massage Therapy ($)
• Pedicure Treatments ($) • Reflexology ($)
• Sauna ($) • Steam Room ($)
• Waxing ($) • Hair Salon ($)
• Body Wraps ($) • Scalp Treatments ($)
• Make-Up Application ($)

Sports Activities Offered by Hotel
• Beach Volleyball • Ping Pong
• Table games • Soccer on the Beach
• Aerobics

Swimming Pools
• Outdoor Pool(s) • Jacuzzi
• Swim up Bar

Tennis
• Lit Courts • Reservation Required

Water Sports Offered by Hotel
• Pool Basketball • Pool Volleyball

Wellness
• Air Conditioned Gym/ Fitness Centre • Sauna
• Steam room • Locker rooms


All Inclusive
• 3 Meals daily plus snacks
• All drinks (domestic beer and cocktails)
• 24 hr room service
• Daily activities
• Nightly entertainment
• Kids club (4-12 yrs)
• Non-motorized watersports (located nearby)
Restaurants at Cancun Palace

Miyako
Style - À la Carte
Cuisine - Oriental
Location - Lobby
Hours of operation
Dinner hours - 18:00-23:00

• Air Conditioned • Casual Dress Code • Dinner • Reservations Required for Teppanyaki Tables (Japanese Style Grill)



Leonardo
Style - À la Carte
Cuisine - Breakfast International & Dinner Italian
Location - Lobby
Hours of operation
Breakfast hours - 07:00-11:30
Dinner hours - 18:00-23:00

• Air Conditioned • Breakfast • Dinner • Dress Code


Frida
Style - À la Carte
Cuisine - International/Mexican
Location - Pool
• Air Conditioned • Casual Dress Code • Dinner • Lunch



El Mercado
Style - Buffet
Cuisine - International
Location - Lobby
Hours of operation
Breakfast hours - 06:30-11:30
Lunch hours - 12:30-16:30
Dinner hours - 18:00-23:00

• Air Conditioned • Breakfast • Dinner • Lunch


The Steak
Style - À la Carte
Cuisine - Steak House
Location - Terrace
• Air Conditioned • Casual Dress Code • Dinner



Bars at Cancun Palace


Lobby Bar
Location - Lobby
Hours of operation
10:30-01:00

• Air Conditioned • Casual • Live nightly music • Lobby Bar

Beach Bar
Location - On Site
Hours of operation
10:00-17:00

• Air Conditioned • Casual


Contoy
Location - Swim up bar / Pool Bar
Hours of operation
09:00-18:00

• Air Conditioned • Casual

Cozumel
Location - Swim-Up Pool Bar
Hours of operation
09:30-18:00

• Air Conditioned • Swim up bar


Amphitheatre
Location - Amphitheatre
Hours of operation
During Evening Shows

• Air Conditioned • Casual



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